Here's some
Shipping & Returns
info that will hopefully
put your mind
at ease

Shipping on all Totey products is completely free, you heard that right!

All orders are shipped by “ Carrier” on business days (Monday to Friday). Sorry boys & girls but no shipping will happen on holidays.

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Totey is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

If you are not completely satisfied with your Totey purchase, you may send it back to us for a refund within 14 days of the delivery date.

You must email shop@pretendstore.co for a return authorization number prior to sending the return.

Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your item(s) are processed.

We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.